Which payment facility do you use?
Secure Stripe Payment Facility
Pay for your online A9 Fragrances purchases using Stripe, the easy, simple, & secure way to pay online. Stripe uses the latest and most secure encryption techniques to ensure your payment details are processed securely. You can either pay using your card details through the secure Stripe card payment facility or you can pay through Apple Pay.
Either way, your payment details will be safe and secure.
What is the returns policies?
In the unlikely event you are unhappy with your order, you have 14 days, from when your product arrives, to exercise your no questions asked returns guarantee. For customers without a registered account, please return the item quoting your order number on the front of your package with the word ‘RETURNS’ also written on the front of the package above the returns address. For customers with an A9 Fragrances account, please initiate a return in your account area and follow the same instructions provided above.
Customers are responsible for the safe return of any faulty/unwanted items.
If you have any further questions regarding shipping or returns, please contact us.