The prices in Euros and US Dollars are based on an average daily exchange rate. When your order is processed the total actually charged may vary dependant on the rate of exchange at that time.
All photos are used for illustration only.
Please note special offer prices are only valid if the item is purchased at the offer price. A9 Fragrances will not offer a refund for items bought at a higher price when it is not on special offer.
All complaints will be acknowledged within 7 working days, although we try to acknowledge all complaints immediately. The customer will be informed of all progress.
According to the Data Protection Act 1998 we do not supply any of your details to a third party, unless you have given A9 Fragrances express permission to do so.
Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details and full address details. A9 Fragrances reserves the right to cancel any orders if this information cannot be supplied.
A9 Fragrances reserves the right to deliver certain orders to the Invoice Address only. Customers will be notified by e-mail if this is the case.
If A9 Fragrances has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible to either offer an alternative item (to the same value) or we will refund the cost of the unavailable goods. A9 Fragrances will not be obliged to offer any additional compensation for disappointment suffered.
Customers have the right to return their order within 7 working days of receiving their goods. Where the customer exercises their right to cancel an order, the product costs only will be refunded within 14 days of receipt of returned goods as we do not refund postal charges.
Returned items should be sent by Royal Mail Recorded Delivery, A9 Fragrances will not cover return postage costs for Special Delivery or any other courier service.
Any returned items must be received within 30 days of purchase to qualify for a refund or replacement. Any returned faulty goods after this time may only receive a part refund dependant on the amount of product used. Any goods returned more than 2 months after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.
If the rare occasion occurs whereby the customer receives an incorrect item, A9 Fragrances will send the correct item and the customer will be allowed to keep the mistakenly sent item. If the customer requires a fast replacement, A9 Fragrances will charge the customer for the difference in postage price for the premium service.
Orders not received, which were dispatched by Standard Postage, will not be deemed ‘missing’ until 15 working days have passed, therefore no resend or refund will be offered until after this period.